Support
Answers to common questions about Hexroar. If yours isn’t here, write to us.
Write to us
Tell us your device, its iOS, iPadOS or macOS version and what happened. A screenshot helps.
Playing
How long is a run?
About ten minutes. A run is one night: a bell tolls every minute, and after the tenth the Sleepless King climbs out of the rift. Beat him and dawn breaks.
Can I stop in the middle of a night?
Yes. Leave the game or switch apps any time. Next time you open it, Continue picks the night up where you left it.
How do I switch between auto and manual?
Tap or click the Auto / Manual switch on the battle screen. On auto, your Hexroar and skills fire by themselves; on manual, you set them off when you’re ready.
What is Hex?
Hex is the difficulty of the night. Each tier makes the dead tougher, hit harder and come in greater numbers. Beat a tier with a hero to open the next one for that hero.
How do I change the language?
Open Settings in the game. Hexroar is in English, Simplified Chinese and Traditional Chinese.
The full game
What’s free and what does the full game add?
Free: Chapter I, the Meteor Sorcerer and the Halberd Warrior, and Hex 0 and 1. The full game adds Chapters II to IV, the Blightgrove Elf and the Gravehand Wraith, and Hex 2 to 5. It’s one purchase, with no ads, gacha or stamina.
I bought the full game, but it’s still locked
On the title screen, open Full Game and tap Restore. Make sure you’re signed in with the Apple Account you bought it with. Restoring needs an internet connection.
Does one purchase cover all my devices?
Yes. Buy the full game once with your Apple Account and it unlocks on your iPhone, iPad and Mac.
Can my family play too?
Yes. With Family Sharing turned on, you and up to five family members can play the full game on one purchase.
How do I ask for a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Devices and saves
Which devices can play?
iPhone, iPad and Mac. On Mac you can play with keyboard and mouse or a controller. The minimum system versions are on the App Store page.
Does it need the internet?
No. Hexroar plays offline. Only buying and restoring the full game need a connection.
Where is my progress saved?
On your device only. If you delete the app, your unlocks and Hex progress go with it. The full game itself can always be restored.